SUNMI Warranty & SUNMI Care — Official Coverage via Rosper
All SUNMI devices from Rosper include SUNMI's official manufacturer warranty. Rosper assists with warranty claims — helping you connect with SUNMI faster.
Warranty Coverage by Product Generation
Warranty length depends on the product generation. All warranty is provided by SUNMI — Rosper assists with warranty claims, helping you connect with SUNMI faster.
1st-generation SUNMI products include a 1-year manufacturer warranty.
2nd-generation SUNMI products include a 3-year manufacturer warranty.
3rd-generation SUNMI products include a 3-year manufacturer warranty.
Gen 3 Products (3-Year Warranty)
CPad, Flex 3, L3, D3 MINI, D3 PRO, P3, P3 MIX, T3, T3 PRO, V3, V3 MIX
Wear Parts (1-Year Warranty)
Printer components, batteries, chargers, and other consumable/wear parts are covered for 1 year regardless of product generation.
Learn more about SUNMI Care programs: sunmi.com/en/sunmi-care/ →
Warranty Start Date & DOA Policy
Understanding when your warranty begins and what qualifies for DOA replacement.
Warranty Start Date
When your coverage begins
- ✓Warranty begins from the device activation date
- ✓If never activated, warranty starts automatically 90 days after manufacturing date
DOA (Dead on Arrival) Replacement
Free replacement for defective devices
- ✓Within 90 days of manufacture date
- ✓Within 15 days of device activation
- ✓Free replacement — no repair wait time
All after-sales support goes through Rosper
You don't need to contact SUNMI directly. Rosper handles all warranty coordination with SUNMI on your behalf — from initial report through resolution. Just reach out to Rosper, and we take care of the rest.
Rosper assists with warranty claims — helping you connect with SUNMI faster.
Rosper Emergency Device Replacement
When downtime isn't an option, Rosper can provide emergency replacement devices.
Emergency swap from in-stock inventory
When you have an active warranty ticket, Rosper can ship a replacement SUNMI device from our 8 warehouses across the US & Canada — so your business stays running while the warranty claim is processed.
Submit your warranty ticket first
Submit a warranty ticket via the warranty portal. Once you have your ticket number, contact Rosper to arrange an emergency replacement.
Fleet & multi-location support
Centralized warranty coordination for businesses with devices across multiple locations — one point of contact for all your SUNMI warranty needs in North America.
Why businesses trust Rosper for warranty support
Rosper bridges the gap between your business and SUNMI — helping you navigate the warranty process faster as a North American customer.
Official SUNMI warranty coverage
All SUNMI devices purchased through Rosper include the official manufacturer warranty — 1 year for Gen 1, 3 years for Gen 2 and Gen 3 products.
North American warranty coordination
No international shipping, no language barriers, no time zone delays. Rosper coordinates directly with SUNMI's warranty team on your behalf.
Fast resolution process
Streamlined RMA process designed to minimize device downtime. We manage the entire workflow from initial report through resolution.
Free DOA replacement
Dead-on-arrival devices (within 90 days of manufacture + 15 days of activation) are replaced at no cost.
Extended warranty available
Need coverage beyond the standard period? SUNMI Care offers extended warranty options for businesses requiring longer protection.
Warranty inquiry & SN lookup
Check your device warranty status anytime via SUNMI's warranty inquiry portal. SUNMI Warranty Inquiry →
What the warranty covers
Covered
- ✓Manufacturing defects
- ✓Component failures under normal use
- ✓Display and touchscreen defects
- ✓Connectivity and communication failures
- ✓Software-related hardware issues
- ✓Battery defects (within rated capacity)
Not Covered
- ✕Physical damage from drops, impacts, or misuse
- ✕Water damage beyond rated IP protection
- ✕Unauthorized modifications or repairs
- ✕Normal wear and tear (buttons, cables)
- ✕Damage from incorrect power supply
- ✕Cosmetic damage not affecting function
How the warranty process works
Four steps from issue report to resolved device — all handled through Rosper.
Submit Ticket
Submit a warranty ticket via the warranty portal with your device model, serial number, and issue description.
Rosper Coordinates
Rosper reviews your ticket and coordinates directly with SUNMI's warranty team. You don't need to contact SUNMI yourself.
Resolve
SUNMI's service team inspects and repairs or replaces the device. We track the claim and provide updates throughout.
Return
Repaired or replacement device is shipped back. We confirm resolution and follow up to ensure it's working.
Frequently Asked Questions
Have a warranty question or need to start an RMA?
Rosper helps you access SUNMI's warranty and repair services faster. You'll never be left navigating it alone.